Anger
Anger experienced post-operatively can be related to a new diagnosis, prolonged and complicated hospital stays, treatments, the unknown, poor relationships with health care providers, or stress.
To help alleviate anger seen in patients, the nurse can:
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Acknowledge the patient. Do not ignore the patient.
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Encourage patient to identify and verbalize real sources of anger.
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Confront patient with empathetic stance and set limits on unreasonable demands.
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Establish limits and rules for behaviour.
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Discuss with patient what is reasonable to expect.
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Ensure that patient receives consistent messages from all health care team members.
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Be consistent — schedule enough time to work with patient so neither of you feel pressured. If assistance is required, consult with the Enterostomal Therapy Nurse, Clinical Nurse Specialist, Social Work, Psychiatry.
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Teach difference between good nursing care and catering to excessive demands.
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Consult psychiatric team if agitation continues and is not responsive to verbal interventions.